Frequently asked questions

BOOKING AND PAYMENT

I want a room for tonight. Do you have space?

You can book a room for the same evening directly on our website – it always shows the live availability. The door code and room number arrive automatically by message, so you get in without a reception.

How does staying at Vanha Postitalo work?

Vanha Postitalo is a self-service hotel in the centre of Varkaus. You book online, receive the door code on the arrival day at 2 p.m. and can get in from 4 p.m. at any hour. Check-out by 11 a.m.

How do I pay?

Online bookings are paid at the time of booking by credit card, MobilePay, Apple Pay or online bank.

Can I pay by invoice?

Company bookings can be invoiced – we send an e-invoice. Ask for invoicing with a quote request or by calling on weekdays. Evening and last-minute bookings directly on the website.

Can I change or cancel a booking?

An online booking can be cancelled free of charge up to 7 days before arrival. Longer stays as agreed. Cancel through the same channel you booked in; Booking.com and Airbnb bookings are cancelled in their own service. See the booking terms.

I have a discount code, how do I use it?

Enter the code in the booking engine in the field reserved for it. Discount codes work only on our own website.

The website shows no availability

If no rooms are shown for your dates, send a quote request – especially for corporate customers we often hold rooms that are not published online. In Varkaus we have over 50 furnished apartments in total.

CHECK-IN AND DOOR CODE

How does check-in work?

All doors have code locks. The door code and room number are sent on the arrival day at 2 p.m. by email, WhatsApp and SMS. The same code works on the outside doors and your room door. See the check-in instructions and entrances.

The door code does not work – what do I do?

Check the code in the message (digits in the right order), make sure it is after 4 p.m. on the arrival day and that you are at the right door. Try another outside door. If you booked via Booking.com or Airbnb, use the code we sent, not the platform's own PIN. If the door still does not open: customer service +358 41 730 5349, outside office hours +358 20 703 2533.

Can I arrive earlier?

Ask for early check-in on the morning of the arrival day – if the room is ready, you can get in earlier. Booked in advance, early check-in costs 20 €.

LIVING

Are cleaning, bed linen and towels included?

Yes. The room is cleaned after your stay, and clean bed linen and towels are ready in the room. Spare linen is in the hallway cupboard between rooms 14 and 3.

What else is included?

Fast Wi-Fi (two 600 Mb connections), free parking in the yard, a shared kitchen, a washing machine, and the terrace and gas grill in the yard.

Can I order breakfast?

You make your own breakfast in your own or the shared kitchen. The Sale grocery store is next door and Café Pullapuoti opens early in the morning.

Is there parking?

Plenty of free parking in the yard, also for large vehicles and trailers. If needed, you can park on the street (parking disc). EV charging points are at the market square about 200 m away.

Can I smoke in the room? What about pets?

Smoking is not allowed indoors or near the entrances – the smoking area is in the courtyard. Unfortunately we cannot accommodate pets.

Extra beds and travel cots

The family apartment and family studio have a sofa bed, and a travel cot is in the hallway cupboard (without mattress and linen). They are not made up in advance – bedding is in the room cupboard. Extra beds are not available for other rooms.

The room is cold

Check that the radiator thermostat is not behind the curtain and turn it up if needed. If the room does not warm up, contact customer service.

Out of toilet paper or dishes

More toilet paper is in the cleaning cupboard near room 3. Dishes, glasses and cups are available in the shared kitchen at the end of the hallway.

Wi-Fi

Networks and passwords are in the booking confirmation, on the room doors and on the notice boards in the hallways.

Lost property

Email info@vanhapostitalo.fi: room number, dates of stay and a description of the item. We charge the postage for returns.

FAULTS

Where do I get help with faults?

Urgent faults (locked out, water damage, no heat, power outage, broken lock): call the property maintenance on-call number +358 50 440 0325 (Matuvo Oy, 24/7). Non-urgent faults (an appliance does not work, something missing, a bulb): send a maintenance request with the form or contact customer service +358 41 730 5349.