Booking terms
General terms for accommodation services. Updated 25 October 2026.
Service provider: Vuokrakaista Oy, Wahlinkatu 8, 78250 Varkaus, Finland · Business ID 2945658-9 · +358 41 730 5349 · info@vanhapostitalo.fi
1. General
1.1 Scope
These terms apply when a customer books accommodation from Vuokrakaista Oy (”Vuokrakaista”) at Hotel Vanha Postitalo in Varkaus, which it operates, and related additional services.
1.2 Payment
Online bookings are paid at the time of booking by card, MobilePay, Apple Pay or online bank. For corporate customers, accommodation can be invoiced by separate agreement made before the booking.
1.3 Cleaning
Normal final cleaning is included in the price. For longer stays we recommend an intermediate cleaning service every one or two weeks – intermediate cleaning is an additional service to be ordered. The customer is responsible for keeping the room or apartment tidy during the stay.
1.4 Formation of the agreement
The booking becomes binding when Vuokrakaista has sent a written booking confirmation. Vuokrakaista may require a prepayment or a deposit before confirming.
1.5 Cancellation and termination
The cancellation policy of an online booking is shown at the time of booking and in the confirmation, and applies as such. For stays longer than 30 nights the notice period is 30 days from written notice, and the price is recalculated according to the actual length of stay. Bookings made via Booking.com, Airbnb and similar are cancelled in that service under its terms.
2. Rights and obligations of the customer
2.1 Guest
The guest is the customer or a person named by the customer (for example an employee) who is entitled to use the accommodation under these terms. The customer ensures the guest knows the instructions and rules, and is liable for the guest's conduct as for their own.
2.2 Obligation to pay
If a third party named as payer does not pay, the customer is fully liable. Late-payment interest is 16 % per year; a payment reminder carries a 20 euro handling fee plus reasonable collection costs. If overdue invoices remain unpaid, all other receivables under the agreement fall due immediately.
2.3 Deposit
A deposit, if any, is returned without interest once the condition of the premises and the contractual obligations have been checked. Refunds under 15 euros are not made.
2.4 Damage
The customer fully compensates damage, harm and disturbance caused intentionally or negligently by the customer, the guest or their visitors to the premises, its furnishings, shared facilities, the property or third parties. Pets are prohibited; damage and cleaning costs caused by an animal brought in against this rule are paid by the customer.
2.5 Costs of final cleaning
Normal final cleaning is included in the price. If the premises are exceptionally dirty or deliberately messed up at the end of the stay – for example snus pouches or rubbish on walls and floors, vomit, smoking indoors or odour – Vuokrakaista charges the customer the full cost of additional cleaning and odour removal according to the actual work, where necessary based on an external professional's invoice.
2.6 Property left behind
The cost of removing and storing items left in the premises is charged to the customer. Vuokrakaista is not liable for items left in the premises or shared facilities.
2.7 Consumption beyond normal use
The customer compensates water, electricity, heating or data consumption to the extent it significantly exceeds normal residential use.
2.8 Accuracy of information and notices of defects
The customer is responsible for the accuracy of the information given and notifies changes in writing. Complaints about the condition or equipment must be made without delay and at the latest within 24 hours of the start of the stay or of noticing the defect. Vuokrakaista may inspect and remedy the defect within a reasonable time.
3. Rights and obligations of Vuokrakaista
3.1 Service
Vuokrakaista ensures the booked premises are available at the agreed time in the condition described, and is responsible for normal wear. Ordered additional services are paid for even if not used.
3.2 Replacement accommodation
If the booked premises exceptionally cannot be provided, Vuokrakaista may assign equivalent accommodation at no extra cost, giving written notice at least three days before the move. If no replacement is found or the customer does not accept it, the agreement ends without liability. The difference for more expensive replacement accommodation is credited for at most the first two weeks.
3.3 Price changes
The agreed price may be increased due to legislation or authority decisions, the general cost level or a change in the number of guests. Changes are notified in writing and take effect from the beginning of the following calendar month.
3.4 Limitation of liability
If handover is delayed or quality is materially reduced due to Vuokrakaista's error and it is not remedied within a reasonable time, the customer is entitled to compensation up to a refund of the price paid. Vuokrakaista is not liable for indirect damage or for consequences of force majeure (e.g. water damage, fire, strike, power, water, heating or data outages, third-party maintenance and repair work) or of an authority's order. Payments for a booking cancelled due to force majeure are refunded without delay.
3.5 Order of an authority
If the agreement is terminated due to a prohibition or order of an authority attributable to the customer or guest, Vuokrakaista may charge a reasonable cancellation fee of at least 500 euros.
4. Accommodation terms
4.1 Times
Check-in from 4 p.m. on the arrival day unless otherwise agreed; the door code is sent on the arrival day at 2 p.m. The premises are handed over by 11 a.m. on the departure day unless a later check-out has been agreed.
4.2 Guest details
At the latest on arrival the guest provides the traveller details required by law and proves identity on request.
4.3 Use of the premises
The premises are used for normal living and overnight stays and may not be handed over to a third party without written permission. Causing disturbance is prohibited; quiet hours 22–7. Smoking, strong fragrances, intoxicants and unlawful activity on the premises are prohibited. Pets are not allowed on the premises. The guest keeps the premises tidy, takes out rubbish, switches off lights and taps, locks doors and makes sure door codes do not reach outsiders. No alterations may be made.
4.4 Breach
If the guest breaches the terms materially or repeatedly, the guest may be required to leave immediately without any right to a refund or compensation.
4.5 Access
Vuokrakaista's representative and, where needed, the property owner, manager or maintenance have the right to access the premises to monitor their condition and use. No separate advance notice is given for ordered services (e.g. intermediate cleaning).
4.6 Messages
Vuokrakaista may send the customer and guest notices related to the agreement by email, SMS and WhatsApp.
4.7 Handover and property left behind
The premises are returned in proper condition and emptied of personal belongings. If not handed over, Vuokrakaista may empty and clean the premises at the customer's expense. Lost property is reported to customer service; postage is charged for returns.
4.8 Keys and access devices
Any keys, access devices and parking permits are returned at the end of the stay. An unreturned key is charged at 250 euros (+ VAT) each, plus the actual cost of re-keying locks where necessary.
5. Termination
5.1 Vuokrakaista's right to terminate
Vuokrakaista may terminate the agreement immediately if the customer or guest fails to pay, hands the premises to a third party, causes disturbance, damages the premises, uses them contrary to the agreement, breaches house rules, engages in unlawful activity or repeatedly admits unnamed persons. After termination the agreement remains the basis for calculating compensation.
5.2 Customer's right to terminate
The customer may terminate the agreement if Vuokrakaista does not remedy a material defect or delay within the agreed time. Termination is agreed in writing.
6. Other terms
6.1 Partial invalidity
If any term is or becomes invalid, the agreement otherwise remains in force.
6.2 Applicable law
Finnish law applies. This is a sale of accommodation services to which the Act on Residential Leases does not apply.
6.3 Disputes
Disputes are primarily settled by negotiation. Otherwise they are settled by the district court of Vuokrakaista's domicile in Finnish.